Support - You.i TV

What we offer

Support Options

At You.i TV, we’re with you throughout your entire application lifecycle, from initial development to maintenance and evolution. We offer a number of maintenance and support options to ensure you get the most out of You.i Engine and You.i Engine One every step of the way.

Developer Assurance & Support

Our technical support package for Developers provides Developer-to-Developer assistance and guidance, code-level issue investigation and advice on integrating common third party components to help accelerate your App development on You.i TV’s technology platform.

App Assurance & Support

App Assurance provides ongoing maintenance and problem resolution services to keep your You.i TV developed App delivering an amazing experience in-market. The program provides on-going app maintenance and code-level support, OS-required updates and maintenance releases.

Extended Support Options

24 x 7 Critical Incident Program

Available as an add-on to Developer Assurance & Support and App Assurance & Support, the 24 x 7 Critical Incident Program provides extended hours of support coverage for critical production issues, coupled with accelerated response and resolution targets.

Technical Account Manager

The Technical Account Manager (TAM) program is your access to a senior technical resource with all the necessary development expertise and industry insights to drive long-term project success. With the TAM program, you will have a primary contact within You.i TV who will possess a detailed understanding of your technical and business requirements while acting as a trusted advisor to your key stakeholders.

Learning

Portal

Want to dig deeper with You.i Engine? Log in to the You.i TV Support Portal and find all the ways you can harness the power of You.i Engine through video tutorials, SDK access, support ticket requests and much more.

You.i Certification

Training & Certification

Master You.i Engine and You.i Engine One. If you are a customer or partner interested in training on You.i Engine, contact your account manager to set up a consultation. We have a number of training options available to cater to your business needs.